Create an Issue (Mobile)
An Issue is a recorded problem. On mobile you can create one in about 60 seconds — tap the FAB, describe what you're seeing, take a photo, and submit.
Also available on web: Create an Issue (Web)
Before you start
| Requirement | Why | Where to get it |
|---|---|---|
| ✅ You're signed in to a Store | Issues belong to a site | Navigating the Mobile App |
| ✅ At least one photo | Evidence is required | Your phone camera |
| ✅ An Asset (optional but recommended) | Makes history and reporting much more useful | Ask your org admin or use the QR scanner to find the asset |
Step-by-step
Issue creation is a 3-step wizard. A progress bar at the top shows Step N of 3. Use Back and Next to move between steps; the Next button is disabled until the current step's required fields are filled in.
1. Open the create form
Tap the blue + FAB → Create Issue.
(Or tap Issues in the drawer menu, then tap the create button in the top right.)
Step 1 of 3 — Issue source
You're asked to specify where the problem is. Pick the most specific option you can:
- A specific asset — search by name or tag number, or tap the QR icon to scan the asset's code. This is the best option — it ties the issue to exact equipment history.
- A space — tap a space button (e.g. Walk-in Cooler #1) if you know the area but not the specific unit.
- Whole store — a toggle; use this only when the problem can't be attributed to a location.
Next stays disabled until you've chosen where the problem is (asset, space, or whole store).
Step 2 of 3 — Issue details
| Field | Required | Notes |
|---|---|---|
| Issue type | ✅ Yes | Short description, e.g. Temperature drift, Compressor not cycling |
| Description | No | Multiline — what you observed, when, how serious. Example: "RTU-3 making grinding sound since this morning." |
| Evidence photos | ✅ Min 1, max 5 | Tap Take photo (camera) or Library. Each thumbnail has a × to remove it. |
The helper text below the photos reads: "An issue type and at least one photo are required." Next stays disabled until you've entered an issue type and added at least one photo.
Tip: Take a wide shot showing the equipment in context, then a close-up of the specific problem area.
Step 3 of 3 — Schedule & severity
| Field | Required | Notes |
|---|---|---|
| Due date | No | Tap Pick a due date to open the calendar |
| Severity | ✅ Yes | Low / Medium / High / Critical (see table below) |
| Severity | Use when… |
|---|---|
| Low | Minor problem, not affecting operations |
| Medium | Noticeable problem, monitor closely |
| High | Affecting operations or product safety |
| Critical | Immediate threat to safety, compliance, or major loss |
A review line confirms where the issue is being filed: "Filing against: [Asset › Space]" or "Filing against: [Store]".
Tap Submit issue. The button shows a loading indicator while the photos upload and the issue is created.
On success you'll see a brief confirmation message and return to the Issues list, which now shows your new issue at the top with status Open.
Adding more photos after creating an issue
- Open the issue from the Issues list.
- Scroll to the Evidence section.
- Tap Add evidence and take or select additional photos.
Editing an issue
Tap any open issue to open its detail screen. Tap Edit (if you have write access) to change:
- Issue type, description, severity, due date, asset assignment.
Issue filed? Now create a work order to get it assigned: Create a Work Order (Mobile).