Create an Issue (Mobile)
An Issue is a recorded problem. On mobile you can create one in about 60 seconds — tap the FAB, describe what you're seeing, take a photo, and submit.
Also available on web: Create an Issue (Web)
Before you start
| Requirement | Why | Where to get it |
|---|---|---|
| ✅ You're signed in to a Store | Issues belong to a site | Navigating the Mobile App |
| ✅ At least one photo | Evidence is required | Your phone camera |
| ✅ An Asset (optional but recommended) | Makes history and reporting much more useful | Ask your org admin or use the QR scanner to find the asset |
Step-by-step
1. Open the create form
Tap the blue + FAB → Create Issue.
(Or tap Issues in the drawer menu, then tap the create button in the top right.)
2. Select a location anchor
You're asked to specify where the problem is. You have three options — pick the most specific one you can:
- A specific asset — search by name or tag number, or tap the QR icon to scan the asset's code. This is the best option. It ties the issue to exact equipment history.
- A space — tap a space button (e.g. Walk-in Cooler #1) if you know the area but not the specific unit.
- Whole store — the default if you skip both above. Use this only when the problem can't be attributed to a location.
The filing anchor at the bottom of the form updates to show what you've selected: "Filing against: [Asset › Space]" or "Filing against: [Store]".
3. Issue type
Type a short description of the problem. Examples:
Temperature driftCompressor not cyclingLeak at condenserCircuit breaker tripping
4. Description (optional)
Add more detail in the multiline field — what you observed, when, how serious it seems. Example: "RTU-3 making grinding sound since this morning. Zone 2 ambient is 6°F above setpoint."
5. Severity (required)
Tap one of four levels:
| Severity | Use when… |
|---|---|
| Low | Minor problem, not affecting operations |
| Medium | Noticeable problem, monitor closely (default) |
| High | Affecting operations or product safety |
| Critical | Immediate threat to safety, compliance, or major loss |
6. Due date (optional)
Tap Pick a due date to open the calendar. Set a date if this needs to be resolved by a specific time.
7. Add evidence photos (required — min 1, max 5)
Tap Take photo to use the camera directly, or Library to pick from existing photos.
- The photo count shows as Evidence photos (N) at the top of the section.
- Each photo shows a thumbnail with a × button to remove it.
- You can add up to 5 photos per issue.
Tip: Take a wide shot showing the equipment in context, then a close-up of the specific problem area.
8. Submit
Tap Submit issue. The button shows a loading indicator while the photos upload and the issue is created.
On success you'll see a brief confirmation message and return to the Issues list, which now shows your new issue at the top with status Open.
Adding more photos after creating an issue
- Open the issue from the Issues list.
- Scroll to the Evidence section.
- Tap Add evidence and take or select additional photos.
Editing an issue
Tap any open issue to open its detail screen. Tap Edit (if you have write access) to change:
- Issue type, description, severity, due date, asset assignment.
Issue filed? Now create a work order to get it assigned: Create a Work Order (Mobile).