The Three Apps — Which One Do I Use?
Vigil is one platform with three apps. They share the same data, so anything you do in one shows up in the others. Use whichever fits the moment.
Quick answer by role
| You are… | Use… | Why |
|---|---|---|
| An operator, facility manager, or exec | Vigil Web for setup, review, and reporting; Vigil Mobile when you're walking the floor | You're an org user — you run the operation |
| A contractor or technician hired to do work | Vigil Service only | You're a service provider — you receive and complete assigned work |
Service providers cannot use Vigil Web. If a contractor signs in to the web app they're told to use the mobile Service app instead.
Vigil Web — the control room
Best for: anything that's easier with a big screen.
- Setting up sites, systems, spaces, and assets
- Adding and managing service providers (and their technicians and site access)
- Inviting users and assigning roles
- Reviewing and approving work orders, and approving payment
- Reports, compliance, early warnings, projects (Open Books)
Vigil Mobile — the floor
Best for: capturing things in the moment, with a camera in hand.
- Reporting an issue with a photo, right where you see it
- Raising and assigning a work order on the spot
- Scanning an asset's QR code to pull up its details and history
- Quick edits and approvals between tasks
It centers on a floating "+" button (a "speed dial") with four shortcuts: Create Issue, Create Work Order, Find Asset (QR), Create Asset. Opening the app uses Face ID / fingerprint to unlock.
See Navigating the Mobile App.
Vigil Service — the contractor's app
Best for: the people actually doing the repairs.
- Seeing only the work orders assigned to you
- Checking in to a job, adding notes, and taking the required photos
- Logging refrigerant/EPA details when the job calls for it
- Submitting the finished job for the facility to review and approve
A service provider cannot create issues, create or assign work orders, approve work, or see other contractors' jobs. Access is invite-only — an org admin sends an email invite. See Getting Access & Signing In.
A note on "DNA Capture" (mobile, org users)
Vigil Mobile has a second mode called DNA Capture for quickly cataloging equipment — photographing nameplates and details to build out an asset's record. It's available to org users with the right permission and is reached from the mode selector / Settings. It's an onboarding/data-collection tool, separate from the day-to-day issue and work-order flows.
Next: the page that ties all of this together — How Everything Connects.